Concept of customer service: Customer satisfaction is our value of existence.
No customer satisfaction, there is no value to us. And a worthless enterprise, it is impossible to continue to exist. Therefore, we must be sincere, active, professional, efficient and comprehensive manner for the customers, in pursuit of customer satisfaction with the highest degree of Women’s goal, customer satisfaction is the value of our existence.
In good faith - are committed to customer service.
Initiative - not only to timely respond to user bit service requirements, but also to keep a complete service through an implementation of the plan, the system for users to solve possible problems.
Professional - strict compliance with the commitments we serve, and in accordance with the provisions and scope of services, standards and processes to provide professional services for users.
Efficient - service must be effective, but not limited to a loud slogans. Effectiveness of services based on staff a high level of service awareness and individual stakeholders and employees to ensure the system.
Full - services which is not a point but a surface, covering technical services and quality of services, and derivatives of all levels.
Why do we need quality services
The competitiveness of enterprises, there are two main strategies, pricing strategies and different dominant strategy, and the service is a very effective differentiation strategy. If the two companies products, strength, brand, technology, personnel no difference, then why should customers choose you? So excellent service quality is a powerful means to improve competitiveness.
1. Quality service on Enterprises
Companies can provide quality services, its customers will tell an average of 5 persons. Effectively solve customer problems by providing quality services to business customers 95% will become loyal customers and new customers to maintain existing customers to spend more than 5 times the cost, but a loyal repeat customers to buy the equivalent of 10 products value, so the value of maintaining old customers to visit 60 times the value of new customers.
2. Poor service on Enterprises
If the firm provides poor service, then the average customer will complain to tell 10 people, of which 20% of customers will spread to the 20 individual complaints, a good service needs to fix 12 good service in general We only hear the grumbling of 4%, 81% of the complaining customers will disappear forever, just as "good customers of the confession," as mentioned.
No customer satisfaction, there is no value to us. And a worthless enterprise, it is impossible to continue to exist. Therefore, we must be sincere, active, professional, efficient and comprehensive manner for the customers, in pursuit of customer satisfaction with the highest degree of Women’s goal, customer satisfaction is the value of our existence.
In good faith - are committed to customer service.
Initiative - not only to timely respond to user bit service requirements, but also to keep a complete service through an implementation of the plan, the system for users to solve possible problems.
Professional - strict compliance with the commitments we serve, and in accordance with the provisions and scope of services, standards and processes to provide professional services for users.
Efficient - service must be effective, but not limited to a loud slogans. Effectiveness of services based on staff a high level of service awareness and individual stakeholders and employees to ensure the system.
Full - services which is not a point but a surface, covering technical services and quality of services, and derivatives of all levels.
Why do we need quality services
The competitiveness of enterprises, there are two main strategies, pricing strategies and different dominant strategy, and the service is a very effective differentiation strategy. If the two companies products, strength, brand, technology, personnel no difference, then why should customers choose you? So excellent service quality is a powerful means to improve competitiveness.
1. Quality service on Enterprises
Companies can provide quality services, its customers will tell an average of 5 persons. Effectively solve customer problems by providing quality services to business customers 95% will become loyal customers and new customers to maintain existing customers to spend more than 5 times the cost, but a loyal repeat customers to buy the equivalent of 10 products value, so the value of maintaining old customers to visit 60 times the value of new customers.
2. Poor service on Enterprises
If the firm provides poor service, then the average customer will complain to tell 10 people, of which 20% of customers will spread to the 20 individual complaints, a good service needs to fix 12 good service in general We only hear the grumbling of 4%, 81% of the complaining customers will disappear forever, just as "good customers of the confession," as mentioned.